I am facing a power outage. What can I do?

Sometimes, when you arrive at your home or business, you discover that you don’t have power. These are the reasons that explain why you might have lost power:

What can I do if I don’t have electicity supply?

Does it only affect you?

If there is light in the street or your neighbors have power, probably the incident is in your house or business, access our ‘I don’t have power’ functionality to know more details and how to proceed

Does it affect more people?

Check the status of the incident on the Outages Map

Incidents in the installations of my home or business

We work daily so that you don't have any problems. However, incidents in your supply are unforeseen and involuntary, and, despite maintenance and improvement works, they inevitably occur.

If when you look out to the stairs or elevator, in addition to noticing if your neighbors have light, you see that you are the only one around without light, you should click here to know more about what has happened.

If, on the other hand, you see that there are more houses or premises affected, probably the incident is in our facilities. In this case, you can get information about the incident, and its estimated resolution time or report your incident on our Outage and Cuts Map.

What can I do?

If you are the only one affected, click here to know more about what has happened.
If you are not, look for information about your incident on our Outage and Cuts Map.

Incident in the infrastructure of the i-DE network

Power outages can be due to incidents in the lines that carry electricity to our homes and businesses. When the incident is not located in your installation, but in our network, we proceed to locate it to restore the service as soon as possible.

Sometimes, our automatic systems act directly and the incident is resolved in a short time, but other times these systems are not enough and our technicians have to move to repair it.

Depending on the type of incident, we may take more or less time to resolve it; always trying to minimize the number of people affected and the duration of the incident. All this, guarantees the safety of everyone.

What can I do?

Check the status of the incident and the resolution time on the Outages Map.
Si If the incident is not located, tell us about it here.

Dangerous situations

If you see any of these electrical risks, call us as soon as possible at 900 171 171 indicating that you are calling us for "Dangerous Situations":

A line cable fell on the ground.
An installation burning.
A flooded transformation center, etc.

My supply has been suspended

Sometimes, your supply can be suspended for reasons established by law. If you find yourself without light, click here to find out what happened.

However, in no case can the supply be suspended for non-payment to facilities that provide essential services, in accordance with the provisions of article 52.4 of Law 24/2013, of December 26, of the Electricity Sector.

Why can my supply be suspended?

If you see any of these electrical risks, call us as soon as possible at 900 171 171 indicating that you are calling us for "Dangerous Situations":

When requested by the marketer with whom you have contracted the supply.
In case of non-payment of access tariffs.
In case there is a situation of electricity fraud.
For technical reasons (maintenance and improvement of the network) and safety (of the supply or of people and things).

In addition, your lack of light may also be due to a scheduled and notified cut by i-DE. If you are going to be affected by a planned network improvement work, find out what to do in the event of a scheduled cut.

This may interest you

Special Brigades

We take care of you. That's why we have a great human team working daily to bring your light back, sometimes in challenging weather conditions. Always, with the best protection and safety measures.