Online Management
We strive every day to make things easier for you. Here, you’ll discover all the tasks you can accomplish with i-DE online in just a few clicks.
Online procedures you can manage
Private Area
Understand your consumption, compare your demanded power against what you’ve contracted, and much more
Claims
We’re here for you to make inquiries, requests, and online claims.
Access and Connections
Manage your Consumption and Production Connection to the Grid through Customer Connection Management, and everything will be simpler.
Retailers
With our apps, manage your customer's supply points, stay informed about outages in your customers areas , and much more.
Distributed Generation
Access your generation toll invoices and your hourly produced energy.
DocumenT
Discover all our official technical documentation and consult it whenever you need.
Suppliers
Discover the applications we offer at your service, as well as our Ethical Mailbox.
Online Payment
Pay the technical-economic conditions of new supplies and pre-invoices for inspection.
Access your online transactions also from our app
Don't have our i-DE APP on your mobile? Click on your app store and download it!
FAQs
What do I need to request a breakdown certificate?
To request a breakdown certificate, you need to fill out this form. Have the CUPS code and the DNI of the contract holder ready as we will ask for it to identify your supply point.
How can I request the removal of a braided cable?
To request the removal of a braided steel cable, please write to us at contacto@i-de.es.
How can I contact i-DE?
You can contact i-DE through:
- Our email: contacto@i-de.es.
- Our customer service phone number: 900 171 171.
- Or via our contact form.
How can I manage my contracted capacity?
If you wish to review or change your contracted capacity, you can do so from the online procedures section of your Private Area.
What online procedures can I carry out with i-DE?
With i-DE, you can manage various procedures online, such as checking your electricity consumption, submitting meter readings, reporting incidents, requesting supply changes, and accessing important documentation all from your Private Area.
What information do I need to manage procedures online with i-DE?
To carry out procedures online with i-DE, you will typically need your CUPS code, a contact email address, and your personal or company details.
Some specific procedures may require additional documentation, which will be indicated during the process.