Supply incidents

i-DE continuously endeavours to provide the best possible service quality to grid users. However, incidents affecting the supply are unexpected and unwanted situations that can still occur occasionally regardless of the maintenance, investments and improvements made to the power grid. They can arise for a wide variety of reasons. They can happen in the customer's installation (home, business or building residents) or on i-DE's grid itself.

To distinguish whether the incident is in i-DE's installations, it is necessary to check whether other users are affected. If the stairs, lift or adjacent buildings have electricity, the incident has probably started in the customer's installation.

In this case, you must follow the process described in the section on Checking the Control and Security Panel. This control and security panel must be near the entrance to the house or in the kitchen.

If other users have also been affected, the incident may have started in i-DE installations. To get information about a supply fault, to know when it has been resolved or to warn us of a supply fault, phone 900 171 171 and select the "Supply fault" option or click here.