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i-DE is continuously working on the network to improve the quality of service. This work involves having to cut off the power supply in order to carry out maintenance work and to make improvements to the various elements that make up the network (lines, transformer stations, substations, etc.). Scheduled work of this type is essential to improve the quality of service and to guarantee the safety of the installations.
Notice of scheduled power cuts will be given 24 hours in advance by means of bills indicating the planned power cut start and finish times in the doorways to the affected buildings.
Keep in mind that you can subscribe to our free service of notifications by email and SMS of incidents and programmed outages in our APP or in the clients area.
During this pandemic, we have activated a global action plan, as a company that provides an essential service to society, to ensure the supply and continuity of our activities. As part of this plan, we have postponed the scheduled cuts for network improvement tasks, which can be carried out at another time without impacting the quality of supply.
People that use electrically operated medical devices:
When anybody in a particular house needs to use electrically operated medical devices, the contract subscriber must get in touch with i-DE by calling 900 171 171 or by email firstname.lastname@example.org, in the event of a fault or scheduled power cut, the affected person can be informed as soon as possible by phone.