Network incidents

Power outages can be due to incidents on the lines that carry electricity to our homes and businesses. When the incident is not located in the customer's facility, but in the network owned by i-DE, we proceed to locate it in order to restore the service as soon as possible.

Sometimes, in the event of an incident in the network, the automatic systems we have installed act and the incident is resolved in a very short time, without the need for action in the field.

In other cases, these automatic systems are not sufficient and it is necessary to locate the origin of the incident by sending maintenance technicians to evaluate and repair the cause of the incident.

Depending on the type of incident, it can take more or less time to resolve it, always guaranteeing the safety of people and trying to minimize the number of customers affected and the duration of the incident.

If you detect the following electrical risks, it is important that you inform us quickly by calling 900 171 171 indicating that you are calling about "dangerous situations": 

  •  A cable from a line dropped on the floor.
  • A sparking cable.
  • An installation that is burning.
  • A transformer station that's flooding, etc.