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i-DE offers you its freephone customer service number 900 171 171, which is operational 24/7, 365 days a year. You can algo email us at: firstname.lastname@example.org.
Procedures and queries over the phone
Some of the queries or procedures that can be carried out include: dealing with power cuts, opening a supply file, enquiring about an inspection, giving a meter reading... To do so:
For other requests, simply follow the steps indicated during the call.
Customer service languages
Once you have contacted an agent, you can request to be assisted in Spanish or English, or in the second official language of the Autonomous Community you are calling from: Basque or Valencian.
To receive assistance, simply state the reason for your call briefly. Some of these calls can be solved automatically without the need to talk to an agent and without unnecessary waiting. You just need to provide us with the data requested during the call.